Last updated: September 9, 2026
This Privacy Policy explains how SUPERSMOKE® collects, uses, shares, and protects information when you visit supersmoke.us, place an order, create an account, submit a form, or otherwise contact us.
Information We Collect
We may collect information that you provide directly, including your name, business name, billing and shipping addresses, email address, telephone number, account information, order details, dealer-application information, resale-certificate information, messages, and customer-service communications.
When you use the website, certain technical information may be collected automatically, including your IP address, browser and device information, pages visited, referring source, approximate location, cookie identifiers, and information about how the website is used.
Payment Information
Online payments are processed by Square and other payment services displayed during checkout. SUPERSMOKE® does not directly receive or store your complete payment-card number. Payment providers process payment information under their own terms, privacy policies, and security practices.
How We Use Information
- Process payments, orders, shipping, local pickup, returns, and refunds
- Create and manage customer accounts
- Review dealer applications and administer approved dealer accounts
- Respond to questions and provide customer service
- Calculate taxes, prevent fraud, and protect the website
- Maintain, troubleshoot, and improve the website and store
- Measure website traffic and understand how visitors use the site
- Maintain business, accounting, tax, and transaction records
- Comply with legal obligations and enforce our policies
How We Share Information
We share information only when reasonably necessary to operate the website, process orders, provide services, protect our rights, or comply with law. Recipients may include website and hosting providers, payment processors, shipping carriers, tax services, email and form providers, analytics and security services, professional advisers, and government or legal authorities when required.
We do not sell or rent personal information to third parties for their own direct-marketing purposes. If the business or its assets are sold, reorganized, or transferred, information may be included as part of that transaction subject to applicable law.
Cookies and Analytics
This website uses cookies and similar technologies to operate the shopping cart and checkout, remember account and session information, maintain security, understand website traffic, and improve performance. Some cookies are necessary for the store to function. Other cookies may be placed by analytics or service providers. You can adjust cookie settings through your browser, but blocking necessary cookies may prevent portions of the website or checkout from working correctly.
How Long We Keep Information
We retain information for as long as reasonably necessary to process orders, provide service, administer accounts, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary according to the type of information and the reason it was collected. Information that is no longer needed will be deleted, anonymized, or securely disposed of when reasonably practical.
Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. However, no website, electronic transmission, or storage system can be guaranteed completely secure. Customers are responsible for protecting their account passwords and should contact us if they suspect unauthorized account activity.
Your Privacy Choices and Requests
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to request access, correction, or deletion. We may need to verify your identity before completing a request, and some information may be retained when required for transactions, taxes, fraud prevention, legal compliance, or other legitimate business purposes. Send privacy requests to [email protected].
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information, please contact us so we can review and address the request.
Third-Party Websites and Services
This website may contain links to or use services operated by other companies. Their privacy practices are governed by their own policies, and SUPERSMOKE® is not responsible for the privacy practices or content of third-party websites and services.
Changes to This Policy
We may update this Privacy Policy when our website, services, business practices, or legal obligations change. The revised policy will be posted on this page with an updated date.
Contact Us
Questions or requests concerning this Privacy Policy may be sent to SUPERSMOKE®, 226 Gap Road, Box 130, Strasburg, PA 17579; [email protected]; or 717-687-7911.